Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of G & H (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ghmarketing.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came very quickly, everything is whole, thank you to the store!, packed on it!!!
Very beautiful, is working well, like very recommend the store
Beautiful watch, running straight. Super fast, 10 days of order receipt.
Beautiful watch. Still not tested, not knowing that the batteries were medium. Will buy and test it
Very beautiful is exactly as pictures long am wanting to buy a watch so only batteries that have to be the Type C (media batteries) but could put the type YY also served, Had in past a cuckoo original but with time it eventually causes change but this is well like the old even being modern recommend for saudosos as I.
Nice clock. Works as shown in video. volume adjustable, cuckoo adjustment easy. Wheel to adjust clock difficult to find (inside, hole under batteries).
Is exactly the same picture, not test with batteries but soon add more information
Arrived fast! Still not tested more until good quality!
The clock liked, though it took a long time to deal with them, rose at 6 am and installed. It seems that it turned out, thank you to customers who leave such detailed reviews, you very much helped.
Good watch, size small, but look nice when fastened to watch the wall they fell, the whole. Advise.
OK OK
Is the most beautiful thing!!! Arrived straight, on time, well packed, anything missing, works straight! Very attentive! Thank you♥♥♥♥
While being plastic is cute, hope hard over time. The cuckoo sleeping from 5 to 22, comes out and sounds from 6 to 21 at the taking of every now and this is not editable. Need to adjust how many cuckoos (peals) must issue Adjuste all'orario according with the button. I have adjusted so: Put 3 Batteries C type LR, go to 12:00 pm turning clockwise the wheel which is located in the slot where you put the pendulum, guardaci inside is little visible because there is little space. Now on the back of the clock crushes the Adjuste button 1 time more immediately 6 in succession, you'll get so set 12 peals for 12:00. You're done, you just need to turn the wheel clockwise to set up the real, please keep in mind that if while turns the wheel to every now exits the cuckoo are in time zone 6:00/21:00 and if however does not come out six in the band 22:00/5:00. On the back, you also have a wheel to adjust the volume and the reset button if you want to delete all
Great, came fast and is what shows in the ad.
Very nice I like it very much
I am satisfied, just missed further instructions, type button clockwise is inside the clock behind the batteries. But is very beautiful!