Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of G & H (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ghmarketing.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The store is honest, the Customs sent the goods back but he wrote, warned about it and paid for the new shipment himself. Recommend.
On the second attempt-but the synthesizer came! Everything is fine, everything works.
It came quickly everything works whole, for this money normal device I recommend both the store and the piano itself
The piano is good but here the delivery leaves much to be desired. More than a month was delivered, although the dates were minimum. The store does not have any complaints. In general, if the piano is not to rush, you can safely order. Only costs it maximum 5000-6000 keep in mind (͡ ~ ͜ʖ ° °)
The goods went very long. Almost a month he lay at the store in a warehouse in Moscow!!!! the goods are satisfied!
Got very fast. It's okay. Thank you
The delivery time was more than indicated when ordering. But the store answered my questions and I understood that I would receive my order. The musical instrument is bought for children, they are very satisfied! Thank you!
This keyboard comes with plenty of features that you’d expect from a beginner keyboard as well as some nice accessories (I especially like the stand it comes with). The keys feel nice, which makes it easy to play. You could definitely do worse for a beginner keyboard. The included accessories make this a little more of a worthwhile purchase, especially for someone who is just starting out with piano.
This was a gift for my 9 year old nephew who loves tech. He opened this and his eyes almost popped out of his head. We put it together quickly and easily. Assembly took no more than 5 mins. My nephew was playing it immediately and loved checked out all of the different features and sounds. Best part is the head set that cane with it because he can play as much as he wants without annoying the rest of the family. The durability of this keyboard seems great. It had a sturdy feel and is made of materials that will last over time. I am impressed with the quality and design of this especially at such a low price.
Good service from the store, the product arrived ahead of schedule and in good condition, the keyboard knew it would be what I expected for the good quality it always represents, one of my favorites, I received the invoice on time. I am very satisfied with the purchase in all aspects. Five
I am certainly a beginner in the game, so please with me! I decided this was an excellent deal and couldn’t pass it up. After all, if I don’t continue to learn piano, I have two girls that will! I am still learning the variety of sounds offered in the voice and rhythm
We ordered this Keyboard as a gift for our son Birthday. He always wanted to learn and I didn't want to spend too much money for someone on a beginner level. However this Keyboard is awesome. We love the sounds comes with headphones which is really nice if he wants to practice and don't drive crazy the rest of the people at home lol The customer service is really really good. I sent them an email because the book holder was broken and we got a replacement part in less than two weeks. My 12 year old loves his keyboard and has been practicing a lot. We are really satisfied with it!
Nice touch with ample sounds. Lightweight and compact. software integration offers a great expandability!
Everything came in time. Recommend. Great Sound. great for a gift.
Dietina's up to date. The goods are not shedding, packages are kind. Sit in a Pino for years. I'm selling it. Minuciv, a SHCH of the background of the South is cracked, it is not possible to enter the 120 ratio. Ale CE is not a Taki and minus. It's clavish's mode, you can all watch melody. Convenient. Recommend. For all, HTO did not go to musichna school, but wanted BI imposed. Yakshcho Treva lock the odraz with a pidstavkoy. We're standing on the ground. Pino yak in the photo.
5.0 out of 5 stars i dont know anymore than that . it is a present. not been opened yet
The keyboard really liked, for its price generally fire
5.0 out of 5 stars Very pleasantly surprised. Excellent sounds and functionality! And such a bargain as well.
I’ve been playing guitar and banjo for a number of years and was excited when my granddaughter expressed interest in learning the piano. So off we went on a search for a reasonably priced piano keyboard. There are a number of things that I like: it’s lightweight, portable, and comes with a great stool and headphones. 61 keys seems appropriate for her beginner status. Also there are a number of instrument options to explore. What I don’t like: the grand piano sound quality is poor. It sounds like an electric keyboard, not even remotely close to a grand piano. The sheet music stand is pretty flimsy and doesn’t really secure the music in place. Having said that, my granddaughter loves it and if she doesn’t follow through with lessons, I don’t feel like we have lost a huge investment. In hindsight, I would have purchased a keyboard with USB capacity so that we could connect to a device for online lessons.
I’m just getting back into playing piano and I’m currently in the process of teaching my kiddos how to play. I think this is a perfect gift.